NEOCRYPTO

NEOCRYPTO is a platform for complex decentralized
cryptographic trade and payment service creation

GENERAL QUESTIONS

What is NEOCRYPTO?

NEOCRYPTO is a platform for complex decentralized cryptographic tradeand payment service creation.

How does NEOCRYPTO work?

NEOCRYPTO leverages an off-chain matching engine to enable faster and more complex trades across multiple blockchains such as NEO and Ethereum.
High volume: NEOCRYPTO handles enormous trade volume through its unique publicly verifiable off-chain matching engine.
Payment service: The NEOCRYPTO payment service enables third-party smart contracts on NEO to send and receive global assets such as NEO and GAS as part of their computation.
Complex trades: NEOCRYPTO handles complex order types that aren’t currently available on other decentralized exchanges such as market and limit orders.
NEOCRYPTO wallet extension: The NEOCRYPTO wallet extension underpins the NEOCRYPTO ecosystem, allowing quick and seamless coordination between NEOCRYPTO, dApps and websites. 
Cross-chain trading: NEOCRYPTO allows for performant trades between tokens based on the NEO and Ethereum networks.

What do I need to do to become a client of NEOCRYPTO?

To become a client of NEOCRYPTO you need to open an account. Registering an account is completely free and will take only a few minutes. After this you can officially become a member. Please note that by agreeing to the Terms of Use during the registration you automatically confirm that you are of legal age in your country of residence and that by using our platform you don`t violate any laws of your country of residence.

Can I have several open accounts in the system?

Each investor can legally register only one account, where he/she can create an unlimited number of deposits. Registering multiple accounts is prohibited. We will freeze any funds and block access to all such accounts. In case of suspected fraud or suspected creation of multiple accounts, NEOCRYPTO reserves the right to block such accounts or prevent account access for violating investors.

How can I access the account?

If you are a registered user of NEOCRYPTO, please click the "Login" button at the top of the website, enter your username, password and turing image for verification in the appropriate fields and click "Login to account" button. You will be automatically redirected to your account right away. If you have not registered yet, you should register a new account first.

What should I do immediately after accessing my account?

You can explore the system functions, set up your personal information and specify your wallet address. You can enter your wallet address by clicking the "Settings" button. Please note that payment details and email address are saved permanently, and you can change them only by contacting our customer support. This is a precaution, to protect your investment in case of unauthorized access to your accounts.

How can I change my personal information in my account?

Please log into the account and click "Settings" button to enter the personal information page - there you will be able to modify your data. Save the changes when you’ve changed all that you wanted. Please note that you may not modify your e-mail and e-wallet - these functions are disabled for security reasons. If you want to change these settings, please contact us via support.

What if I can't log into my account because I forgot my password?

Click "Forgot password" enter your username or e-mail and your login data will be sent to your e-mail address, if you did not receive the email, please contact us via email, send message to our customer support support@neocrypto.app

I can't log in into my account. What could cause this problem?

Sometimes these problems are caused by errors of your web browser. There are no reasons to worry, please wait a few minutes and then try to log in again. Failing that please clear your web browser cache. If the problem persists, please contact us via email, send message to our customer support at support@neocrypto.app

How secure is your website and my account data?

We have a wide range of security measures to protect your account. Our website is protected against DDoS attacks, all transferred data are SSL-encrypted. We use a licensed script for transactions together with online security certificates. Our website is located on a dedicated server.

INVESTING PROCESS

Which e-currencies do you accept?

We accept: Perfectmoney, Payeer, Advcash, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash, Dash, Bitcoin Gold

What is the minimum/maximum amount that I can invest?

The minimum amount of investment is only 25$. The maximum amount is only limited by your own resources. Each investor can have an unlimited number of deposits.

What is the minimum/maximum amount that I can withdrawal?

There are no maximum limits on withdrawals, minimal amount for Perfectmoney, Payeer, Advcash is 1$ / for BTC, LTC, DASH, DOGE, BCH,ETH - 2$

How soon will my deposit be added to my account?

Your deposit will be created automatically, for CRYPTOCURRENCYS - after 2 confirmations in Blockchain network.

Can I invest several deposits at once?

Yes, you can have an unlimited number of deposits, but each of them will be processed separately.

Can I deposit directly from my account balance?

You can make a deposit from your account balance.

After I make a withdrawal request, when will the funds be available on my wallet?

As a rule, we’re trying to process withdrawals as fast as possible. Your funds will be available in a few hours. Maximum processing time is 72 hours.

What could be the reason for the delay more than 72 hours?

There can be several reasons for the delay:
• Your e-wallet data is either missing or incorrect.
• In rare cases (e.g. force majeure, technical failure, suspicion of fraud), the payment may take more than 72 hours to process.

How can I check my account balance?

You can access your account information 24/7 on your member account page.

No money has been credited to my wallet. What can I do?

You should immediately contact our customer support at support@neocrypto.app

What is the basis of profit charging?

Profit will be charged on your personal account according to the investment plan that was chosen.

Is it possible to place money using one payment system and withdraw them using another?

No, you can withdraw money only with the payment system that was used to place them on deposit.

Do you have any hidden fees for money deposit/withdrawal?

No, we don't have any hidden fees.

Is the fixed rate of Bitcoin against the dollar being used by NEOCRYPTO?

No, we use market Bitcoin price. All deposits in Bitcoin automatically converted at this rate.

QUESTIONS ABOUT REFERRAL PROGRAM

Do you have an affiliate program?

Yes, we developed a single-level affiliate program according to which a program beneficiary will be charged with 5% of commission charge from the each of his/her partner deposit amounts.

Is it possible to make profit from the affiliate program without placing a deposit?

Yes, you can gain a passive income with no direct investments.

How can I use money which was gained via the affiliate program participation?

You can withdraw them or use to invest in a project.

How will I receive my referral commission?

The referral commission is accrued to your account balance instantly.

How can I attract new partners?

You can use special promotional materials to attract partners.

Do you pay a referral commission for a deposit from balance account?

Yes we pay a referral commission for a deposit from balance account.